Comcast Xfinity Home customer service

In addition to providing TV and Internet, Comcast Xfinity also offers a home security and home automation service that can be bundled together with their other services. It offers standalone security packages that start at $39.95/mo., and bundled packages starting at $69.99/mo. One thing to note is Comcast Home Security is more expensive than the average home security provider. To see how their pricing compares, see the table below:

Rank Chart

Monthly Price

Upfront Costs

Has Video

Our Score

#1

$19.99

$0

Yes

9.4

#2

$34.99

$99.95

9.1

#3

$24.99

8.8

#89

$39.95

$99 to $399

5.6

The Good

• 24/7 Professional Monitoring
• Home Automation Controls
• Remotely Arm and Disarm System
• Cellular and Battery Backup
• Fire and Carbon Monoxide Monitoring

Comcast Home Security offers a reliable home security solution with equipment similar to that offered by most other security companies. If you’re looking for home automation solutions, Comcast has made this service available within all of their home security packages. However, to enable home automation you many need to purchase additional equipment. We also like that they offer fire and carbon monoxide monitoring along with real-time text & email alerts.

The Bad

• More Expensive Than The Average Home Security Provider
• High Installation Fees ($50-$349)
• Minimum 2-Year Agreement
• Requires Xfinity Internet Service

Comcast Home Security does have some drawbacks. For example, to enable home automation additional hardware will need to be purchased. Also, you’ll need to pay for Comcast’s Xfinity Internet service. You cannot use your existing Internet service provider to connect Comcast’s security equipment.

Based on user reviews we’ve received, common customer complaints have included issues with malfunctioning equipment, issues connecting with the mobile app, unreasonable early termination fees, and poor customer service.

The Bottom Line

For existing Comcast customers, it may be convenient to bundle your TV + Phone + Home Security together with one company. However, many existing and past customers have expressed issues with malfunctioning equipment, issues using and connecting the mobile app, unreasonable fees, and poor customer service.

If you’re not an existing customer of Comcast, we recommend you research other home security providers as many offer more flexible contracts, cheaper monthly service fees, and little to no upfront installation fees.

Section 1

Acceptance of this Agreement; Term. “The initial term of this Agreement (the “Initial Term”) shall begin on the date of your acceptance of this Agreement and shall end thirty-six (36) months from that date. THEREAFTER, THE TERM OF THIS AGREEMENT SHALL AUTOMATICALLY RENEW ON A MONTH-TO-MONTH BASIS UNTIL TERMINATED BY EITHER PARTY, unless you agree to an additional minimum term (collectively, with the Initial Term, the “Term”).”

Why it’s important

Once the 36 month contract is completed the agreement will automatically renew on a month-to-month basis until the customer or Comcast ends the agreement.

Section 2

TERMINATION FEE. “YOU AGREE THAT THE FEES DUE UNDER THIS AGREEMENT FOR THE INITIAL TERM ASSOCIATED WITH YOUR PRICING PLAN OR IDENTIFIED ON THE WORK ORDER ARE BASED ON YOUR AGREEMENT TO RECEIVE AND PAY FOR THE SERVICES FOR THE FULL INITIAL TERM. ACCORDINGLY, YOU AGREE THAT: IF YOU TERMINATE THIS AGREEMENT DURING ITS INITIAL TERM, YOU WILL PAY THE COMPANY AN AMOUNT EQUAL TO (A) $1320, LESS $120 FOR EACH PERIOD OF THREE (3) FULL CALENDAR MONTHS DURING WHICH YOU MAINTAINED SERVICE IF YOU HAVE SECURE 350 SERVICE, OR (B) $1100, LESS $100 FOR EACH PERIOD OF THREE (3) FULL CALENDAR MONTHS DURING WHICH YOU MAINTAINED SERVICE IF YOU HAVE SECURE 300 SERVICE. THIS AMOUNT IS A TERMINATION FEE AND IS AN AGREED UPON AMOUNT OF DAMAGES, NOT A PENALTY. YOUR FAILURE TO MAINTAIN A BROADBAND CONNECTION COMPATIBLE WITH THE SERVICES, AS DETERMINED BY COMPANY IN ITS SOLE DISCRETION, SHALL CONSTITUTE YOUR TERMINATION OF THIS AGREEMENT, FOR WHICH YOU SHALL BE SUBJECT TO AN EARLY TERMINATION FEE.”

If at any time during the initial contract period the customer decides to terminate the agreement then they are required to pay the remaining balance in full. Also, if the customer does not or cannot maintain a broadband connection that is compatible with the security system then this will also constitute a termination of the agreement.

Section 3

Installation. “You agree that any portion of the System sold or provided to you by the Company may include new or refurbished, equipment. Refurbished equipment sold or provided to you will be in “like-new” condition.”

Comcast can install used or refurbished equipment in the customers home.

Section 5

Monitoring and other services “YOU HEREBY ACKNOWLEDGE THAT FOR A SEVEN (7) DAY PERIOD (OR SUCH LONGER PERIOD AS REQUIRED BY LAW), BEGINNING ON THE DATE OF THE INSTALLATION OF YOUR SYSTEM, EMERGENCY RESPONDERS WILL NOT BE CONTACTED ON INTRUSION ALARMS (“Familiarization Period”). You agree that Company has no obligation to, and will not, respond to intrusion signals from your home that are received at our alarm monitoring center. You also agree that during such period we have no obligation to, and will not, notify any authorities, you or your designated representative, or take any other action with regard to any intrusion alarm signal we receive, even if due to an actual emergency event.”

For the first seven days after the installation date your system is essentially for decoration only. Comcast will not call you or emergency responders even in the case of a real emergency.

Section 5 Continuation

“IF THE COMPANY OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR AGENTS, REPRESENTATIVES, SUPPLIERS, SERVICE PROVIDERS, CONTRACTORS OR SUBCONTRACTORS ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE DUE TO ITS OR THEIR NEGLIGENCE OR THE FAILURE TO PERFORM ITS OR THEIR OBLIGATIONS UNDER THIS AGREEMENT, INCLUDING INSTALLING, MONITORING, REPAIRING OR TAKING OVER THE SYSTEM, IN ANY RESPECT AT ALL, THE MAXIMUM LIABILITY (INCLUDING JOINT AND SEVERAL LIABILITY) WILL BE $250.00. THIS AMOUNT IS THE AGREED UPON DAMAGES, IS NOT A PENALTY AND SHALL BE CUSTOMER’S EXCLUSIVE REMEDY.”

If damage is done to your equipment or property due to their negligence and they are found liable for repayment the maximum they will pay is $250.